Rental Conditions

Rental accommodation through Incoming Center of Scandinavia AB

The rental terms apply from 2021-08-04 and until a new agreement enters into force.  The date of new updates are displayed below.

§ 1 Introduction

1.1 This agreement is the applicable provisions between Incoming Center of Scandinavia AB and the tenant and his co-traveler.

1.2 The term Incoming is applicable to the company Incoming Center of Scandinavia AB, corporate identity number 556622-5479 and its personnel.

1.3 The term landlord is equivalent to the owner of the property and other persons whom he has appointed on his own to be responsible for various obligations such as control of the cleaning, key collection, and the like.

1.4 We at Incoming reserve ourselves from printing errors.

§ 2 Arrival and departure

2.1 Arrival and departure day is stated in the rental agreement or if another arrival and departure date is agreed upon with Incoming and is confirmed in writing.

2.2 When Incoming has received a confirmation from the landlord, the renter receives a written confirmation of the rental period together with an invoice via e-mail.

2.3 Unless otherwise agreed in writing, arrival is no earlier than 16:00 (4pm) of the day of arrival and departure no later than 11:00 (am) of the day of departure. If final cleaning is purchased by the landlord, earlier departure may be required.

2.4 When Incoming has received the full payment for booking in accordance with section 3, the tenant receives contact information to the landlord and directions via e-mail. The tenant contacts the landlord no later than 7 days before arrival and announces arrival time. This contact takes place as soon as possible if the booking is made in accordance with section 3.4.

2.5 The landlord is responsible for handing over the key, that the cabin is cleaned, deposit handling and other necessary information.

2.6 The cabin must always be left in a tidy condition. If possible and by agreement, final cleaning can be purchased, this must be notified to Incoming before the trip. If the tenant purchase final cleaning, then that means that the landlord vacuums, mops the floor and cleans the toilet, everything else in according to section 2.7. Is carried out by the guest.

2.7 If the final cleaning is carried out by the tenant, then that means that all appliances, surfaces, plates, cutlery and counters are thoroughly cleaned. The floor should be vacuumed and mopped. Refrigerator, pantry and sink will be cleaned of food debris. Garbage will be thrown in the trash can outdoors. All things are put back where they belong.

2.8 The landlord has an obligation to rectify mistakes with the cleaning that are found during a joint inspection upon arrival. Dirt, debris, and leftover items found during the stay, is the tenant not entitled to claim compensation for.

§ 3 Booking, cancellation and payment

3.1 When the tenant has approved the booking and Incoming has sent the confirmation to the tenant, the booking becomes binding for all parties and the terms and conditions enters into force.

3.2 The due date on the invoice does not refer to the last payment date but instead refers to when the rent is due at Incoming.

3.3 A booking fee of 20% of the rental amount must be received by Incoming no later than 5 calendar days from the time of booking. This fee is a security deposit to the landlord to keep the accommodation reserved. The remaining amount of 80% must be received by Incoming no later than 55 days before arrival. The tenant has also the ability to pay the full amount directly instead of splitting the payment.

3.4 If the booking is made 2 months or later before the date of arrival, the full amount must be received by Incoming within 5 calendar days from the time of the booking.

3.5 If the booking is made 14 days or later before the date of arrival, the full amount must be paid immediately and a receipt for the payment must be sent to Incoming within 24 hours as confirmation that the payment has been completed.

3.6 In the event of cancellation up to and including 2 months before arrival, the booking fee is maintained in accordance with §3.3. If canceled later than 2 months before arrival, the full amount will be retained.

3.7 In some cases there are additional costs for electricity, boats, bicycles, guest houses, firewood and the like. If so it will be stated in the booking confirmation or the cabin information sent to you.

3.8 Bed linen, towels and toilet paper is brought by the tenant. If the landlord provides bed linen then that will be stated in the cabin information. If the tenant wishes to rent bed linen and towels and this is available according to the cabin information then this has to be pre-booked.

3.9 The landlord is obliged to keep the rental home/cabin at the tenant’s disposal when the booking has been confirmed.

3.10 The landlord has the right to withdraw from the agreement if the rental home/cabin cannot be provided or used due to fire, finite interruptions in water or energy supply or other circumstances of an equally intrusive nature, which the landlord does not control nor could foresee.

3.11 In case of force majeure (natural disaster, war, epidemic and the like) which means that the lease cannot be implemented or is significantly hampered, the landlord or Incoming can withdraw from the agreement without being held liable, in this case a refund of the paid rent is made, excluding Incomings provision.

3.12 Incoming reserves the right to price adjustment in the event of major exchange rate changes, tax increases or other unforeseen fees that have arisen.

3.13 In case of an event pursuant to section 3.10 the tenant has the right to book another accommodation with Incoming, this will allow for the corresponding rental amount for the period that could not be used. In other cases the rent is refunded for the period during which the cabin could not be used, excluding Incomings provision.

3.14 According to the law of distance contracts and contracts made outside of business premises (2005:59), no right of withdrawal applies when renting accommodations.

3.15 The guest is entitled to a free rebooking as of 2020-03-27. Rebookings can be made up to 35 days before arrival. The payment date according to §3.3 is not affected if the stay is postponed. The rebooking only applies to the already booked cabin if the landlord confirms that the new rental period is possible. If the guest wants to change to a period with a higher rent, then the guest is responsible for the price difference in the rent. If the guest changes to a period with lower rent, then the guest is not entitled to a deduction or the difference in the price of the rent.

3.16 In the case of rebooking, paragraphs 3.4, 3.5, .3.6 and 6.4 applies on the basis of the ordinary booking.


§ 4 The Visit

4.1 The guest may not bring more people or pets than agreed at the time of booking.

4.2 If the cabin is adapted for more people than the number of people included in the original booking, then the tenant can apply for additional guests. The tenant can also apply to bring additional pets. It is not allowed without the landlord’s consent, to pitch a tent or other type of camping on the premises that belongs to the landlord.

4.3 Up and until the day of arrival, any of the registered travelers can be exchanged for another person free of charge, however this must be notified in advance.

4.4 Pets may only be brought if this has been agreed upon, the pet may not be left unattended in the cabin. The tenant bears full responsibility for damage caused by his pet. Pets are not allowed on the couch or beds.

4.5 When using equipment such as boats, canoes and the like, the tenant is obliged to ensure that the equipment, such as life jackets is correctly used.

4.6 If something in the accommodation is found damaged to such an extent that the stay deteriorates significantly for the tenants then the landlord has an obligation to repair the damage, the obligation ceases if the damage was caused by the tenant or appears to be of a lesser degree to both the landlord and Incoming.

§ 5 Responsibility

5.1 The landlord has the right to take a deposit from the tenant on arrival. This deposit stands as a guarantee that the tenant cleans up, return keys and that nothing is destroyed, when the landlord has approved that everything is in order, the deposit is refunded to the tenant.

5.2 The tenant is obliged to take care of the cabin and follow the landlord’s rules of procedure. In the event of any type of damage, this must be reported to the landlord immediately so that said person can minimize any compensation costs and prevent consequential damages from occurring.

5.3 Seasonal facilities such as rowing boats, canoes, garden furniture, barbecue grill, pool, snowmobiles and the like, can only be used when season and weather permits this. 

5.4 The tenant is responsible for the children’s wellbeing in and around the swimming pool, bathtub, Jacuzzi and the like.

5.5 Smoking indoors is strictly prohibited.

5.6 The landlord is required to have insurance for the cabin that covers damages in general. If the insurance covers damage caused by the tenant, the tenant is obliged to pay the deductible. The tenant must have their own home owners insurance in the case of damage that is not covered by the landlords insurance, due to a serious negligence by the tenant. 

5.7 Incoming is not liable for damages incurred by the tenant, nor loss, theft or damage to the tenants or the landlord’s property. 

5.8 Incoming is not responsible for power outages or water outages. This also includes non-functioning equipment such as washing machines, televisions, radio, kitchen electronics and the like.

5.9 Incoming is not responsible for disturbing noises or other disturbing elements.

5.10 Incoming does not share personal information of the tenant other than to the landlord and if the law requires otherwise. Incoming has the right to request feedback via e-mail and give personal propositions to previous tenants.

5.11 The landlord is responsible that the tenant has access to basic needs such as drinking water, toilet and the like during their stay in the cabin, unless otherwise stated in the description of the cabin. If problems arise, the landlord is obliged to ensure that the tenant has access to this in another way. This could mean that the tenant will have to take drinking water from a container or plastic jug, use a temporary toilet or the like. This does not provide a reduction of the cost of the rental home.

§ 6 Security Protection coverage

6.1 Security protection can only be purchased at the time of booking of the cabin or apartment.

6.2 If the security protection is used, the paid rental amount will be refunded up to 20,000SEK with a deductible of 9%. The fee for purchasing the security protection in not refunded.

6.3 Other costs that may arise in connection with usage of the security protection, your booking or your trip are not covered by the security protection.

6.4 The tenant is covered by the security protection from the day of purchase until 18.00 (6pm) the day before arrival.

6.5 The security protection applies to the tenant who is responsible for the booking as well as their fellow travelers who have registered with us. We will ask about fellow travelers in connection with the confirmation of the booking. Fellow travelers must be notified no later than a week after the booking is confirmed and cannot be supplemented afterwards.

6.6 The security protection applies if the above persons die, suffer from an acute illness, obtains a serious injury that requires hospitalization, a prescribed bedrest by a doctor or something that can be equated. Acute illness means a rapidly emerging illness or an unexpected worsening of a permanent illness.

6.7 The security protection only applies if the tenant’s vacation stay in the booked cabin or apartment is made completely impossible or significantly difficult.

6.8 Cancellation must be made no later than 24 hours after the event causing the cancellation, in writing or by phone to Incoming. Always state the name of the tenant and the person affected and the billing number.

6.9 Incoming will need a doctor’s note, certified by a licensed doctor stating an acute illness or accident, or a death certificate that has occurred to the tenant or his fellow travelers. Any fee for a doctor’s note is paid by the tenant.

§ 7 Description & information

7.1 All information about the rental home comes directly from the landlord, Incoming has provided the information as accurately as possible. Changes may occur after the booking is made, no guarantee can be given in this regard.

7.2 Since Incoming is an advertising business and market and is based on information provided by the landlord, the landlord has full responsibility to check our websites so that the description of rental properties are correct and that the pictures correspond to reality.

7.3 If pets are not allowed doesn’t mean that the cabin is allergy-friendly. The landlord can have pets of his own.

7.4 A cabin that is allergy-friendly does not mean that it is completely allergy-friendly for all types of allergies.

§ 8 Reclamation

8.1 A complaint must be resolved directly on site with the landlord, complaints in retrospect cannot be met.

8.2 Incoming undertakes to mediate in the event of a complaint if there are uncertainties due to a language barrier between the landlord and the tenant. After the rental period the parties may provide their own interpreter if the complaint progresses.

8.3 Incoming assumes no responsibility if the tenant does not keep the agreement. Costs due to decisions based on own initiatives are not covered by Incoming.

8.4 Incoming assumes no responsibility if the landlord does not keep the agreement. Costs due to decisions based on own initiatives are not covered by Incoming.

§ 9 Copyright

9.1 All content, images, texts, videos, source codes and the like on Incomings websites, and also other documents are copyrighted under copyright law.

9.2 It is the landlord’s obligation to ensure that all material said person has sent to Incoming does not violate any of Sweden’s laws.

§ 10 Litigation

10.1 In the event of a trial between the tenant and Incoming, this will take place in the municipality of Härnösand.

10.2 In addition to this agreement, only Swedish law applies.